Wednesday, September 7, 2011

Greenpeace Needs a National Canvass Director

Organization: Greenpeace USA
Position Title: National Canvass Director
Location: Washington, DC or San Francisco (DC Preferred)
http://www.greenpeace.org/usa/en/about/jobs/National-Canvass-Director/

Summary

Greenpeace’s Frontline Canvass operation brings in over half of the organization’s income by recruiting more than 75,000 new members every year, increasing both the financial strength and political impact of Greenpeace by recruiting members who give automatic monthly donations. The National Canvass Director is responsible for the management of Greenpeace’s street and door-to-door canvass offices to ensure that each office achieves its financial and member recruitment objectives.

The best candidate for this position will be an experienced fundraiser, a seasoned manager, a strategic program planner, a motivating trainer and will have a deep understanding of the power the canvass builds for Greenpeace and its campaigns. This is a senior level position responsible for a multi-million dollar fundraising program. This is a full-time, exempt position located in Washington, D.C.

Responsibilities

Performance: Create annual budgets with the Development Director that set objectives for total money raised, total members recruited, net income, gross income and expenditures, and attrition. Set regional and office-level goals and parameters for the program, including quotas, staff number objectives, and more. Manage the program to achieve these objectives.

Staff Development: Manage the recruitment, training and development of Regional Directors, the Training Director, operations staff, and office managers.

Evaluation: Analyze national, regional, and office-by-office reports each week assessing performance with an eye on income, attrition, new members, members per hour, average donation, and other key factors. Highlight any key positive or negative trends and make changes to the program to maximize the income for the organization.

Supporter Management: Ensure that all member data is collected and secured centrally within 24 hours of receipt and that all membership data is secure at all times, that members are being debited in a timely manner signing up on the street, that all members are receiving thank you post cards and welcome calls, and that complaints are dealt with in a timely manner.

Innovation: Create, test and implement new methods of accomplishing programmatic goals while mitigating risk. Support staff in creating, testing and implementing innovative ideas.

Campaign Work: Collaborate with the Grassroots team to ensure that agreed upon campaign work in offices reaches campaign objectives and supports fundraising.

Program Management:

• Ensure that systems for developing and tracking fundraising locations are managed in each office and centrally.
• Work with Regional Directors to develop recruitment, retention, staff development plans and performance plans week to week. Manage the Regional Directors to those plans.
• Work with Regional Directors, Human Resources and Legal to enforce performance standards in offices, which may include issuing warnings and dismissals.
• Work with Regional Directors to ensure that all staff, offices, and regions meet minimum fundraising standards.
• Perform regular site visits to offices to support and train offices.
• Ensure Frontline materials, letters and general information are factually accurate and up to date. Work with internal campaign and communications staff to keep information up to date. Coordinate regular campaign briefings and provide other motivational materials for Frontline staff.
• Work with supporter services to monitor comments and feedback, track cancellation trends for indications of performance problems, and provide timely answers for supporter service staff on possible donor questions related to the canvass.
• Write, test and adopt “face to face” fundraising scripts to maximize effectiveness.
• Organize and facilitate national trainings for Regional Directors, City Coordinators and other canvass staff.

Experience & Qualifications

• Regional or National Canvass management experience required.
• A minimum of 3-5 years face-to-face fundraising experience, preferably in a canvass or other solicitation technique.
• Candidates with directly similar experience in national-level field management or political mobilization will be considered.
• Experience using appropriate data analysis to inform decision making.
• Proven ability to train and manage staff; ability to manage remote staff.
• Proven ability to inspire teams with proven leadership skills.
• Proven ability to manage multiple projects effectively.
• Experience in handling and resolving customer service issues in a timely manner.
• Experience analyzing data including affects of programmatic changes, scheduling, scripting and other program elements.

Skills & Characteristics

• Excellent interpersonal skills as well as verbal and written communication skills.
• Ability to manage and motivate a large team of staff.
• Ability to identify, recruit, train and retain staff.
• Short-term and long-term strategic planning skills.
• Ability to analyze data, make recommendations and turn those recommendations into on the ground action.
• Proficiency in Excel, Word, e-mail and database programs.
• High levels of integrity and a commitment to grassroots organizing and civil disobedience as a way to make change.
• Interest in innovative process design and goal oriented.
• Commitment to protecting the environment.

Compensation & Benefits

Salary is competitive and commensurate with experience.

To Apply

Greenpeace USA has engaged Koya Leadership Partners to help in this hire. Please send a compelling cover letter and resume to Molly Brennan at executivesearch@koyapartners.com .

Greenpeace is an equal opportunity employer .

About Greenpeace

Greenpeace USA is on the rise. From its early days of activism, it has become a mature, professional $30 million organization with staff in 30 U.S. cities. Greenpeace uses creative tactics to run effective and hard-hitting campaigns that inspire our members and make a global impact. Greenpeace has doubled in staff and funding over the past five years, growing to 23 offices throughout the United States.  For more information, visit http://www.greenpeace.org/ .

About Koya Leadership Partners

Koya Leadership Partners is a national retained search and consulting firm that works exclusively with non-profits and social enterprises. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our client organizations. For more information about Koya Leadership Partners, visit http://www.koyapartners.com/ .

Andrea Cimino, Recruitment Fellow
Greenpeace USA, Washington DC
202-319-2477

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